Last updated: June 12, 2026

Privacy Policy

Kirby Pro Inc. ("Kirby Pro," "we," "our," or "us") respects privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when someone visits this website, submits a bid request, uploads project materials, contacts us by phone or email, or otherwise communicates with us about commercial flooring work.

This Policy applies to website and inquiry activity for Kirby Pro Inc., 6000 Metrowest Blvd. Suite 200, Orlando, FL 32835. It does not replace any separate written construction, installation, proposal, purchase order, subcontract, or service agreement. If a separate agreement says something different about project records, that separate agreement controls for that project.

1. Information We Collect

We collect information that helps us respond to inquiries, understand a flooring scope, operate the website, and keep records. The types of information may include:

• Contact information: name, company, email address, phone number, mailing address, job title, and preferred contact method.
• Project information: facility type, project address, square footage, existing flooring, substrate concerns, moisture or repair issues, desired flooring system, timing, access requirements, and related bid details.
• Files and materials: plans, drawings, specifications, photos, finish schedules, room lists, and other materials submitted through a form, email, or later project communication.
• Communications: messages submitted through the website, emails, call notes, appointment details, and follow-up records.
• Website and device information: IP address, browser type, device type, pages visited, referring pages, approximate location derived from IP address, form activity, and similar technical data.
• Payment or account information: if collected in connection with a later project, billing contacts, invoice details, tax or business records, and payment status. We do not ask users to submit payment card information through the public website.

2. Sources of Information

We may receive information directly from you, from your company or project team, from property managers, general contractors, designers, architects, vendors, subcontractors, or other parties involved in a flooring project. We may also receive technical website information from browsers, devices, hosting providers, security tools, analytics providers, form tools, and similar service providers.

3. How We Use Information

We use information for business and website purposes, including to:

• respond to bid requests, questions, quote inquiries, and service requests;
• review project conditions, plans, photos, product direction, schedules, and site access needs;
• schedule calls, site walks, estimates, proposals, installations, repairs, and follow-up communication;
• prepare, deliver, revise, and document proposals, scopes, invoices, and project records;
• communicate with project stakeholders, vendors, subcontractors, and service providers as needed for the requested work;
• operate, maintain, secure, troubleshoot, and improve the website and forms;
• protect against spam, fraud, security incidents, misuse, or unauthorized activity;
• comply with legal, tax, insurance, accounting, safety, dispute, and business-record obligations;
• send service-related updates and, where allowed, business communications about Kirby Pro services.

4. Cookies, Analytics, and Similar Technologies

The website may use cookies, pixels, scripts, log files, and similar technologies. Some are necessary for the website to function, forms to submit, security tools to work, or preferences to be remembered. If analytics or advertising tools are enabled, they may help us understand website traffic, measure performance, or improve marketing.

You can usually adjust cookie settings in your browser. Blocking cookies may affect some website features. At this time, browser "Do Not Track" signals are not handled through a single industry standard, so the website may not respond to them automatically.

5. How We Share Information

We do not share information just because someone visits the site. We may disclose information when reasonably needed for the purposes described in this Policy, including to:

• Service providers: website hosting, form processing, email, phone, security, CRM, storage, analytics, IT support, bookkeeping, and similar vendors.
• Project parties: owners, property managers, general contractors, designers, architects, vendors, manufacturers, distributors, installers, subcontractors, or consultants involved in the project or bid.
• Professional advisors: attorneys, accountants, insurers, auditors, and similar advisors.
• Legal and safety recipients: government authorities, courts, law enforcement, or other parties when required by law or when we believe disclosure is appropriate to protect rights, safety, property, or legal interests.
• Business transfer parties: parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

As of the Last Updated date, we do not knowingly sell personal information or share it for cross-context behavioral advertising. If that practice changes, we will update this Policy and provide choices where required by law.

6. Project Files and Confidential Materials

Commercial flooring inquiries often involve plans, photos, specifications, and other project materials. Please submit only materials you have the right to share with Kirby Pro. Do not submit unnecessary sensitive personal information, confidential trade secrets, protected health information, security credentials, financial account numbers, or other highly sensitive content unless we have specifically requested it and appropriate project arrangements are in place.

7. Retention

We keep information for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining project and business records, complying with legal and accounting obligations, resolving disputes, enforcing agreements, preventing fraud, and maintaining website security. Retention periods may vary by information type, project status, legal requirement, and business need.

8. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information. No website, email system, file transfer, or storage method is completely secure. Users should avoid sending unnecessary sensitive information through general website forms or unencrypted email.

9. Your Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or portability of certain personal information; to object to or restrict certain processing; to opt out of certain communications; or to appeal a decision. You may contact us through the contact page, by email at contact@kirbyproinc.com, or by phone at 888-814-8128.

We may need to verify your identity and authority before responding. We will respond as required by applicable law. Some information may be retained where legally allowed or required, such as project records, tax records, security records, dispute records, or information needed to complete a requested transaction.

10. California and Other State Privacy Notice

If a state privacy law applies to Kirby Pro and to your information, this section supplements the rest of the Policy. The categories of personal information we may collect include identifiers, commercial information, professional or employment-related information, internet or network activity, approximate geolocation from IP address, audio or communication records if you call or leave a message, and project materials you choose to provide. Sensitive personal information is not requested for ordinary website use and should not be submitted unless necessary for a specific project and appropriate arrangements are in place.

We collect these categories from the sources described above and use them for the business purposes described above. We may disclose them to service providers, project parties, professional advisors, legal recipients, and business transfer parties. We do not use sensitive personal information to infer characteristics about a person.

California residents and residents of other states with applicable privacy laws may have rights to know, access, delete, correct, limit, opt out, or not be discriminated against for exercising privacy rights. Authorized agents may submit requests where allowed by law, but we may require proof of authorization and identity verification. If Kirby Pro is not legally required to honor a specific request, we may still try to assist where practical.

11. Children

This website is intended for commercial flooring buyers, property teams, contractors, and business contacts. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 submitted information to us, please contact us so we can review and delete it where appropriate.

12. Third-Party Websites

The website may link to third-party websites, maps, social platforms, manufacturers, or other resources. Their privacy practices are governed by their own policies, not this Privacy Policy.

13. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new Last Updated date. Material changes may be communicated in additional ways if required by law.

14. Contact Kirby Pro

Questions about this Privacy Policy can be sent to Kirby Pro Inc., 6000 Metrowest Blvd. Suite 200, Orlando, FL 32835, by phone at 888-814-8128, or by email at contact@kirbyproinc.com. For project inquiries, use the request a bid page. The website terms are available at Terms of Service.